We guarantee 99.9% uptime for all services:
What's Covered:
- Network connectivity
- Power and infrastructure
- Hypervisor and virtualization platform
- Hardware failures (automatic failover)
What's NOT Covered:
- Scheduled maintenance (announced 7 days in advance)
- Customer-initiated changes (OS reinstalls, configuration errors)
- DDoS attacks targeting your specific service
- Software issues within your VPS/server
SLA Credits:
- 99.0% - 99.9% uptime: 10% credit
- 95.0% - 98.9% uptime: 25% credit
- Below 95% uptime: 50% credit
Higher SLAs Available:
- 99.95% and 99.99% SLAs available for managed services customers
- Custom SLAs for enterprise deployments
- Contact sales for premium SLA options