We don't promise an uptime percentage. We build and run our services carefully, but hardware fails and networks have problems. When something goes wrong, we work to fix it and keep you informed.
How we handle maintenance and outages:
- We post planned maintenance on our status page in advance and email affected customers
- Urgent security or stability work may happen with short or no notice
- Current incidents and service status are shown on the status page
If an outage hits you hard: open a ticket and tell us. We may give service credits at our discretion. Credits are account credit, not cash.
For quoted managed IT, response times are set by your signed quote. See section 8 of our Terms of Service for the full wording.