Where to find invoices
Open Billing → Invoices. Every charge — recurring service, one-off purchase, or upgrade proration — lives here as a separate invoice with a downloadable PDF.
Invoice statuses
- Draft — the invoice is being assembled and not yet finalized.
- Pending — finalized and awaiting payment. Pay it from this screen.
- Partial — some balance has been paid (e.g. account credit applied) but a balance remains.
- Paid — settled. The PDF is your receipt.
- Overdue — past due date. Services may be suspended; pay to restore.
- Cancelled — voided before payment.
- Refunded — full or partial refund applied.
- Collections — long unpaid; further action may be taken.
Billing cycles
You choose a cycle when you order each service:
- Hourly — pay-as-you-go from prepaid credit. Stops billing when the service is stopped.
- Monthly, Quarterly, Semi-Annually, Annually, Biennially, Triennially — flat-rate cycles. Longer cycles get a discount.
Switching cycles
You can change a service’s billing cycle from its Billing tab. Switching to a longer cycle generates a single proration invoice that covers the difference; switching to a shorter cycle takes effect at the next renewal.
Prorations
If you upgrade a service mid-cycle, you only pay for the portion of time remaining. If you downgrade, the unused balance is added to your account credit and applied to your next invoice automatically.
Account credit
Open Billing → Transactions to see your credit balance. Credit comes from refunds, downgrades, promotional payouts, and manual deposits. The panel applies credit to invoices automatically before charging your card.
Auto-pay
If you have a default payment method on file, finalized invoices are charged automatically. You can change the default or disable auto-pay from Billing → Payment Methods.