Where to find invoices
Click Billing in the menu to open your invoices. Every charge (a renewal, a new order, or an upgrade) has its own invoice. Open any invoice to see the line items, pay it with Pay Invoice, or download the PDF.
All prices and invoices are in Canadian dollars (CAD). Any US dollar price you see is an approximate conversion. We are not registered for GST/HST, so no sales tax is added.
Invoice statuses
- Pending — issued and waiting for payment.
- Paid — settled. The PDF is your receipt.
- Overdue — past the due date. Pay it to avoid suspension.
- Cancelled — voided before payment.
- Refunded — a refund was issued.
Billing cycles
You choose a cycle when you order each service. Services are billed in advance and renew automatically until you cancel.
- Monthly
- Quarterly — 5% off
- Semi-annual — 10% off
- Annual — 15% off
Price lock
The price you sign up at is the price you keep, as long as the service stays active on the same plan and billing cycle. Changing the plan or the cycle moves the service to the price at the time of the change. See the Terms of Service (section 4).
Switching cycles
Open the service, click Current Plan, then Change Billing Cycle. The change is scheduled for the end of your current term. Nothing is charged today and there is no proration. Your next invoice is issued at the new cycle's price. You can cancel a scheduled change any time before it takes effect.
Upgrades and downgrades
An upgrade takes effect right away. You pay a prorated amount for the rest of the current cycle. A downgrade is scheduled for your next renewal. The service keeps its current resources until then, and you can cancel the scheduled downgrade before it happens.
Account credit
Your credit balance is shown on the dashboard. To see the history or top up, open the Credits page (press Ctrl + K and search for add funds). It shows your current balance and transaction history, and Add Funds tops it up by card. When a renewal is charged, your credit is used first. If it covers the whole invoice, your card is not charged.
Auto-pay
On the Payment Methods page (open Profile Settings from your avatar menu, then Payment Methods), the Auto-Pay switch charges renewal invoices to your default card when they are due. You can turn it off there. You can also pay by Interac e-Transfer to billing@sableservers.com.
Late payment
If an invoice is still unpaid 3 days after its due date, the service is suspended. Paying the invoice restores it. If it is still unpaid 7 days after suspension, the service is terminated (14 days for invoices due before November 6, 2026). See the Terms of Service (sections 4 and 9).