The simple version
Stay with us for 12 months and you earn a free month of service. We track it automatically. There are no points to manage; the panel shows your progress in months. A free month has no cash value and can't be transferred.
Progress is per service family
Progress is counted separately for each family of services:
- VPS (Linux, Windows and Private)
- Game Servers
- Web Hosting
- S3 Storage
Moving between plans in the same family keeps your progress. Managed Services and add-ons do not earn loyalty.
How progress is earned
- Monthly plans — each paid month adds 1 month of progress.
- Quarterly, semi-annual and annual plans — one month is added when you pay, and the rest are added one per calendar month.
- A family earns at most 1 month per calendar month, even if you have several services in it.
- If an invoice goes unpaid, progress is paused (not reset). It resumes when the invoice is paid.
Where to see your progress
Click the Free Month Progress card on your dashboard (or Rewards in the bottom bar on a phone) to open Loyalty Rewards. The page shows:
- Your months of progress out of 12
- Progress for each service family
- Your loyalty activity history
Redeeming a free month
When a family reaches 12 months, pick a service in that family and click Redeem Free Month. The free month covers the plan price on that service's next renewal. Add-ons, such as backups, are still billed.
- Free months apply to monthly-billed services only. If your service is on a longer cycle, switch it to monthly billing first. Your progress carries over.
- If you recently moved to a bigger plan, you need to pay one full cycle on the new plan before redeeming. For a very large upgrade, the reward may be given as a partial credit instead of a full free month.
- You can redeem at most one free month per family per month.
- All invoices must be paid before you can redeem.
FAQ
- Do I lose progress if I cancel a service? No. Progress belongs to the service family, and it is kept if you order another service in that family.
- What happens to my progress when I redeem? 12 months are used. Any extra months carry over toward your next free month.
- Are resellers eligible? No. The program applies to direct customers only.
- Can I gift my free month? No. It applies to one of your own active services.
See the Terms of Service (section 4, Loyalty credit).