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Getting Started
15 articles
New user guides and tutorials
VPS
9 articles
VPS management and troubleshooting
Game Servers
15 articles
Game server setup and configuration
Web Hosting
11 articles
Web hosting guides
Billing
12 articles
Billing and payment information
Account
8 articles
Account management
Network
2 articles
Private networking and WireGuard
Managed Services
6 articles
Managed Services — frequently asked questions
Support
7 articles
Support — frequently asked questions
Technical Information
6 articles
Technical Information — frequently asked questions
Getting Started
Welcome to SableServers
New here? Start with this quick tour of your account, services, billing, and how to get help.
Navigating Your Customer Dashboard
A quick tour of the dashboard, navigation, command palette, and where to find every part of your account.
Securing Your Account with Two-Factor Authentication
Add a second login factor in under two minutes using any TOTP app such as Google Authenticator, 1Password, Authy, or Bitwarden.
How quickly can I get started?
Our automated provisioning system ensures instant deployment: Virtual Servers: Ready within minutes of payment confirmation Web Hosting: Instant activation with automated setup Game Servers: Deployed automatically within minutes, with 139+ game templates to choose from After signup, you'll receiv...
What payment methods do you accept?
We accept the following payment methods: Credit & Debit Cards: Visa, MasterCard, American Express (processed securely via Stripe) Account Credit: Top up your account balance and apply it to any invoice — also used for hourly (pay-as-you-go) billing We're a Canadian company and all charges are...
Do you offer a free trial?
While we don't offer traditional free trials, we do provide: 30-Day Money-Back Guarantee: Within your first 30 days, services that haven't meaningfully consumed resources qualify for a no-questions-asked refund Prorated Refunds: Services with substantial usage are refunded on a prorated basis Dem...
How do I access my services after signup?
After your order is processed, you'll receive access details via email. Everything is managed from one place — the Unified Panel at unified.sableservers.com: Services: Control your VPS, game servers, and web hosting from a single dashboard Billing: View invoices, update payment methods, and manag...
What's included in my welcome email?
Your welcome email contains: Your Unified Panel login details A direct link to unified.sableservers.com IP address(es) assigned to your service Quick start guide and knowledge base links Support contact information Keep this email for your records. You can reset your password anytime from the pan...
What is the Unified Panel?
The Unified Panel at unified.sableservers.com is our in-house management platform — one login for everything: Server Control: Start, stop, restart your VPS, game servers, and websites with one click VNC Console: Direct access to your VPS even if SSH/RDP is down Resource Monitoring: Real-time grap...
How to enable VNC console access?
Step-by-step guide to enable VNC: Log in to the Unified Panel Click on your server name Click the "Console" tab in the server menu Click "Launch VNC Console" button A new window will open with the console interface Using VNC Console: The console connects directly to your server's display Works ev...
How to create and restore snapshots?
Creating a snapshot: Log in to the Unified Panel Select your server Go to "Snapshots" tab Click "Create Snapshot" Enter a descriptive name (e.g., "Before-Update-2025-01-15") Click "Create" Restoring a snapshot: Go to "Snapshots" tab Find the snapshot you want to restore Click "Restore" next to th...
How to view resource usage graphs?
Your control panel provides real-time resource monitoring: Log in to the Unified Panel Click on your server name The "Overview" tab shows current usage at a glance Click "Graphs" tab for detailed historical data Available Metrics: CPU Usage: Shows percentage of CPU cores used over time RAM Usage:...
How to manage IP addresses?
To view and manage your IP addresses: Log in to the Unified Panel Select your server Go to "Network" tab You'll see all assigned IP addresses (IPv4 and IPv6) What you can do: View primary and additional IP addresses See subnet and gateway information Configure reverse DNS (PTR records) Need Addit...
How to mount ISO images?
To install from a custom ISO: Log in to the Unified Panel Select your server Choose from the OS images available in the reinstall menu For a custom ISO not in our library, open a support ticket with the ISO download link and we'll attach it for you Restart your server to boot from the ISO Common ...
Can I install the panel as an app on my phone?
Yes! The Unified Panel is a Progressive Web App (PWA), so you can install it like a native app: On mobile (iOS/Android): Open unified.sableservers.com in your browser Choose "Add to Home Screen" (Safari share menu) or "Install App" (Chrome menu) Launch it from your home screen like any other app ...
VPS
Deploying Your First VPS
Walk through ordering a VPS, choosing an operating system, configuring SSH access, and reaching the login prompt for the first time.
Using the VNC Console & Recovery Mode
When SSH is broken, the in-panel VNC console gives you direct keyboard access to the VM. Recovery mode boots a rescue ISO so you can repair a disk that will not boot.
Creating and Restoring VPS Snapshots
Snapshots are point-in-time copies of your VM disk. Use them before risky changes and roll back in seconds if something goes wrong.
How do I access my VPS control panel?
Your VPS is managed from the Unified Panel at unified.sableservers.com — the same login you use for billing and support. If you don't have your password: Go to unified.sableservers.com Click "Forgot Password" Enter your email address Check your email for a password reset link From the panel, you ...
How do I start/stop/restart my VPS?
To manage your VPS power state: Log in to the Unified Panel Click on your server name to view details Use the power buttons in the top-right corner: Start: Boot the VPS from powered-off state Stop: Graceful shutdown (sends ACPI signal) Force Stop: Immediate power off (like pulling the plug) Resta...
How do I access my VPS via SSH?
To connect via SSH: On Windows: Download and install PuTTY or use Windows Terminal Open PuTTY and enter your VPS IP address Set Port to 22 (or custom port if changed) Click "Open" and accept the security certificate Log in with username "root" (Linux) or "Administrator" (Windows) and your passwor...
Can I upgrade my VPS resources?
Yes! You can upgrade your VPS anytime: Log in to unified.sableservers.com Go to "Services" → Select your VPS Click "Upgrade/Downgrade Options" Select your desired plan Review pro-rated charges Complete the upgrade Note: Upgrades are immediate. Downgrades may require a ticket for manual proce...
What operating systems are available?
We offer a wide selection of operating systems: Linux Distributions: Ubuntu (20.04, 22.04, 24.04) Debian (12, 13) CentOS Stream (8, 9) AlmaLinux (8, 9) Rocky Linux (8, 9) Fedora (latest) Windows Server: Windows Server 2022 Windows Server 2025 You can reinstall or change operating systems anytime ...
How do I reset my root password?
To reset your VPS root/administrator password: Log in to the Unified Panel Click on your server Open the server's settings menu Choose "Reset Password" Confirm the reset in the dialog The new password is shown in the panel — store it somewhere safe Important: The server must be powered on for pas...
Game Servers
Deploying a Game Server
Pick a game template, choose RAM and player slots, and your server is online and ready to join in a couple of minutes.
Managing Server Files: File Manager & SFTP
Edit configs, upload mods and plugins, and pull world backups using the in-panel file manager or any SFTP client like FileZilla or WinSCP.
Scheduled Tasks, Backups & Discord Integration
Automate restarts, world saves, and announcements; configure off-site backups; and pipe live events to a Discord channel.
How do I access my game server control panel?
Game servers are managed in the Unified Panel at unified.sableservers.com — the same login as your billing and any other services. Go to unified.sableservers.com Log in with your email and password Select your game server under "Services" From the panel you can: Start, stop, and restart your serv...
How do I install mods/plugins?
Method 1: File Manager (Easiest) Log in to the Unified Panel and open your game server Download the mod/plugin from its official source Open the "Files" tab and upload it to the appropriate folder Restart the server to activate Method 2: SFTP Upload Download the mod/plugin from official source Ac...
How do I upload custom maps?
To upload custom maps to your game server: Download the map file from a trusted source Upload it via the panel's file manager, or connect via SFTP (credentials in the panel) Navigate to the maps folder: Minecraft: /world folder (replace existing) Rust: Upload .map file to /server/[servername]/pro...
How do I schedule automatic restarts?
Automatic restarts help maintain server performance: Log in to the Unified Panel and open your game server Go to "Schedules" Click "Create New Task" Select "Restart Server" as the action Set frequency: Daily at specific time (e.g., 4:00 AM) Every X hours (e.g., every 6 hours) Custom schedule (spe...
Can I install custom game versions?
Yes! We support various game versions and server types: Minecraft Versions: Vanilla (any version from 1.8 onwards) Paper (optimized for performance) Spigot (plugin support) Forge (mod support) Fabric (modern modding) Bedrock Edition Specific modpack versions To change game version: Log in to the ...
How do I access my server files via SFTP?
SFTP access gives you full control over server files: Get your SFTP credentials from the "Files" section of your server in the Unified Panel Download FileZilla or another SFTP client Create a new connection with: Host: Shown in the panel Port: Shown in the panel (SFTP) Username: From panel Passwo...
Are my game servers backed up?
Yes! Game servers include automatic backups: Automatic Backups: Your server's world, configs, mods, and plugins are backed up on a schedule — Standard tier plans retain your 7 most recent backups Offsite Storage: Backups are stored offsite, separate from the game host itself Manual Backups: Trigg...
What games are supported?
We support 139+ game templates with one-click deployment, covering the most popular multiplayer games: Highlights include: Minecraft - Java Edition, Bedrock, modded versions Rust - With Oxide mod support ARK: Survival Evolved & Ascended - Including cluster setups Valheim - With ValheimPlus suppor...
Where are your game servers physically located?
Our game-hosting infrastructure runs from an enterprise-grade Canadian datacenter in Montreal, Quebec, with multi-carrier uplinks and on-network DDoS protection. Typical in-game ping by region: Quebec / Ontario / NY / NJ / PA: typically 5–25 ms Atlantic Canada + US East Coast: typicall...
What ping/latency can I expect from your game servers?
Your in-game ping depends on three things: your distance to our Montreal datacenter, your local ISP routing, and your connection type (wired vs Wi-Fi). Realistic ping targets (in-game UDP): < 30 ms — Excellent: Competitive shooters, fighting games, fast-paced PvP feel instant 30–60...
How does the "Ping Our Node" tool work, and is it accurate?
The latency widget on our game-servers page measures the round-trip time from your browser to our Canadian infrastructure in Montreal over HTTPS. How it works: Your browser opens a TLS connection to unified.sableservers.com We fire 5 small HTTPS requests, recording each round-trip time The slowes...
How do I configure DDoS protection?
All game servers include DDoS protection automatically: What's Protected: Network-level DDoS attacks (UDP floods, SYN floods) Application-level attacks (game protocol exploits) Volumetric attacks (bandwidth saturation) Protection Features: Always On: No configuration needed, protection is active ...
Web Hosting
Setting Up Your First Website
Order hosting, point a domain, install WordPress in one click, and have a working site in under ten minutes.
Email Hosting: Mailboxes, Forwarders & DNS Records
Create mailboxes, set up forwarders, and configure the SPF, DKIM, and DMARC records that keep your mail out of the spam folder.
How do I access my web hosting control panel?
Your web hosting is managed from the Unified Panel at unified.sableservers.com — the same login as your billing and any other services. To log in: Go to unified.sableservers.com Enter your email and password Click "Log In" If you've lost your login details, click "Forgot password" on the login pa...
How do I upload my website files?
You can upload files using several methods: Method 1: File Manager (Easiest) Log in to the Unified Panel Go to your hosting service → Select your website Click "File Manager" Navigate to your site's web root folder Click "Upload" and select your files — ZIP archives can be extracted right in...
How do I create email accounts?
To create professional email addresses: Log in to the Unified Panel Go to your hosting service → "Email" section Click "Create Email Account" Enter the desired email address (e.g., info@yourdomain.com) Set a strong password Click "Create" Accessing Email: Webmail: Open webmail directly from ...
How do I install SSL certificates?
SSL certificates are automatically provisioned for all domains: Automatic Let's Encrypt SSL: Add your domain to your hosting account Point your domain's DNS to our servers (A record) Wait 5-15 minutes for DNS propagation SSL is automatically installed and renewed every 90 days Manual SSL Installa...
How do I access my website databases?
To manage MySQL/MariaDB databases: Log in to the Unified Panel Go to your hosting service → "Databases" section Click "Create Database" Enter database name and create a database user Set user permissions (full access recommended for CMS) Accessing phpMyAdmin: In the "Databases" section, clic...
Are my websites and emails backed up?
Yes! Web hosting accounts are backed up automatically: Offsite Storage: Backups are stored offsite on redundant object storage, separate from the hosting servers themselves What's Covered: Website files, databases, and email data Restores: Request a restore through a support ticket in the Unified...
Can I install WordPress or other CMS?
Yes! The Unified Panel includes one-click installers for: WordPress - Standard WordPress installation WordPress + WooCommerce - WordPress with WooCommerce pre-installed for e-commerce To install WordPress: Log in to the Unified Panel Go to your hosting service → "Applications" section Click ...
How many websites can I host?
The number of websites depends on your hosting plan — see the Web Hosting page for current plan limits and pricing. Important Notes: All sites share the plan's storage and bandwidth Addon domains are fully functional websites, not redirects You can park domains (point multiple domains to same con...
Do you register domains?
No, we do not offer domain registration services. We focus exclusively on providing high-quality hosting infrastructure. Recommended Domain Registrar: We recommend using Porkbun for domain registration. They offer: Competitive pricing with no hidden fees Free WHOIS privacy protection Free SSL cer...
Billing
Understanding Your Invoice & Billing Cycles
A plain-language guide to how invoices, billing cycles, prorations, and credits work on the panel.
Earning a Free Month: How Loyalty Works
Every paid month with us earns progress toward a free month of service. No points, no tiers — just time.
Adding & Updating Payment Methods
Save a card, update an expiring one, set the default, or remove a method you no longer use.
How do I access my billing portal?
Billing is built into the Unified Panel at unified.sableservers.com First-time login: Go to the login page Enter your email address Click "Forgot Password" if you don't have your password Check your email for the password reset link From the Billing section of the panel, you can view and pay invo...
When will I be billed?
Billing depends on your service type and billing cycle: Hourly Services: Pay-as-you-go, deducted from your prepaid account credit Monthly Services: Billed on the same day each month (your signup date) Longer Cycles: Quarterly, semi-annual, annual, biennial, and triennial cycles are available — lo...
What currency will I be charged in?
Sable Servers is a Canadian company, and all charges are made in Canadian dollars (CAD). Prices are displayed as CA$X.XX throughout our site and panel. About the CAD/USD toggle: Our website includes a currency toggle so American visitors can see approximate prices in US dollars (US$) USD figures ...
Do you have a loyalty program?
Yes! Every month you're with us earns you progress toward a free month of service: Each paid month of service earns 1 month of loyalty progress After 12 months of progress, you receive 1 free month of your base service Progress resets after redemption and immediately starts building again Quarter...
How do I update my payment method?
To update your payment method: Log in to unified.sableservers.com Click your name in the top right → "Account Settings" Go to "Payment Methods" tab Click "Add Payment Method" Enter your new credit card or payment details Set as "Default Payment Method" if desired Changes take effect immediat...
Do you offer refunds?
Yes! Our refund policy is simple and applies to all services: First 30 Days: No-questions-asked refund for services that haven't meaningfully consumed resources Substantial Usage: If a service has seen significant use, refunds within the first 30 days are prorated for the unused portion After 30 ...
How do I cancel my service?
To cancel your service: Log in to unified.sableservers.com Go to "Services" → Select the service you want to cancel Click "Request Cancellation" Select cancellation type: Immediate: Service terminates right away (may qualify for refund) End of Billing Period: Service continues until your nex...
How do I view my invoices?
To view and download invoices: Log in to unified.sableservers.com Click "Billing" → "Invoices" You'll see a list of all invoices with status (Paid, Unpaid, Cancelled) Click any invoice to view details Use "Download PDF" to get a printable copy Invoices are also emailed to you when generated....
What happens if my payment fails?
If automatic payment fails: You'll receive an email notification within 1 hour Automatic retry attempts are made over the next 3 days If payment still fails, services may be suspended after 7 days Suspended services can be reactivated by paying outstanding invoices After 14 days, unpaid services ...
Account
Managing API Keys
Generate API keys for automation scripts, CI pipelines, and third-party integrations — and rotate them safely when needed.
Themes & Personalization
Switch between OLED, dark, light, and system themes, and install the panel as a Progressive Web App for a native-app feel.
How do I reset my password?
Good news: there's only one login to remember. Your Unified Panel account covers billing, VPS, game servers, web hosting, and support. Unified Panel Password: Go to unified.sableservers.com Click "Forgot your password?" on the login page Enter your email address Request a password reset link Chec...
How do I enable two-factor authentication?
Highly recommended! Two-factor authentication (2FA) adds an extra layer of security, and because everything runs through one account, enabling it once protects all of your services: Enable 2FA in the Unified Panel: Log in to unified.sableservers.com Click your profile → "Security" Click "Ena...
How do I update my contact information?
Keep your contact information current to receive important account notifications: Log in to unified.sableservers.com Click your profile → "Account Details" Update any of the following: Email Address: Primary contact email (requires verification) Phone Number: For account recovery and notific...
Is my data secure?
Yes! We take data security extremely seriously: Infrastructure Security: Physical Security: Tier III datacenter with biometric access, 24/7 guards, CCTV Network Security: Multi-layer DDoS protection, carrier-diverse routing, redundant firewalls Encryption: Data encrypted in transit (TLS 1.3) and ...
Where is my data hosted?
All data is hosted in Canada: Primary Datacenter: Location: Montreal, Quebec, Canada Facility: Tier III aligned datacenter Certifications: ISO 27001, SOC 2 Type II, PCI-DSS Connectivity: Multiple carriers, direct peering to major internet exchanges Data Sovereignty: Data never leaves Canadian jur...
Do you have security certifications?
Our infrastructure is built on certified, compliant facilities: Current Certifications: ISO 27001: Information Security Management System certification SOC 2 Type II: Service Organization Control audit report PCI-DSS: Payment Card Industry Data Security Standard compliance PIPEDA Compliant: Canad...
Network
Setting Up Private Networking with WireGuard
Every customer gets a private 10.x.0.0/24 network. Join VPSes to it for safe internal communication; a Private Homelab VPS lives there exclusively.
Adding Your Laptop or Phone as a WireGuard Peer
Reach your private servers from anywhere by adding your personal devices as peers on your private network.
Managed Services
What's included in managed services?
Our managed services provide hands-on infrastructure support: Semi-Managed (CA$99.00/month per server): OS updates and security patches 24/7 server monitoring and alerting Automated backup management Basic security hardening Assistance with common issues Monthly health reports Fully Managed (CA$2...
What's the difference between semi-managed and fully managed?
Semi-Managed is ideal if you: Have some technical knowledge but want infrastructure handled Can manage your applications but need OS/security taken care of Want 24/7 monitoring without full hands-on management Need help with emergencies but handle day-to-day operations Fully Managed is ideal if y...
How do I request support for managed servers?
Managed services customers have priority support access: Method 1: Support Portal (Preferred) Log in to unified.sableservers.com Click "Support" → "Open New Ticket" Select "Managed Services" department Describe your request or issue Set priority level (Critical, High, Normal) Method 2: Email...
What response times can I expect?
Response times depend on your service level and priority: Semi-Managed SLA: Critical: 1 hour response, 4 hour resolution target High: 2 hour response, 8 hour resolution target Normal: 4 hour response, 24 hour resolution target Fully Managed SLA: Critical: 15 minute response, 1 hour resolution tar...
Can you help migrate my existing infrastructure?
Yes! We offer comprehensive migration services: What We Migrate: Virtual servers and dedicated servers Websites and web applications Databases (MySQL, PostgreSQL, MongoDB, etc.) Email systems and mailboxes DNS records and domain configurations SSL certificates Custom applications and services Mig...
Do you offer custom SLAs?
Yes! We can create custom SLAs for enterprise customers: Custom SLA Options: Uptime Guarantees: 99.95%, 99.99%, or custom targets Response Times: Faster than standard SLAs (5-minute critical response available) Resolution Times: Guaranteed fix times with penalties for misses Maintenance Windows: ...
Support
How do I contact support?
We offer multiple support channels: Support Tickets (Recommended): Log in to unified.sableservers.com Click "Support" → "Open New Ticket" Best for technical issues requiring investigation Live Chat: Available right inside the Unified Panel Chat with our team in real time during business hour...
What are your support hours?
Support availability varies by channel and service level: Ticket & Email Support: 24/7/365: Tickets can be submitted anytime Response Times: Based on priority level and service tier Overnight: Critical tickets handled by on-call engineers Discord Community: Staff Presence: Monday-Friday, 9:00 AM ...
How quickly will I get a response?
Response times depend on your service level and issue priority: Standard Support (VPS, Web Hosting, Game Servers): Critical: 2 hour response High: 4 hour response Normal: 12 hour response Low: 24 hour response Priority Support (Managed Services): See the "Managed Services" section above for detai...
Can I call you for support?
Phone support is available for specific service tiers: Who Gets Phone Support: Fully Managed Customers: 24/7 emergency hotline Semi-Managed Customers: Business hours phone support Enterprise Customers: Dedicated phone line Standard Customers (VPS, Hosting, Game Servers): Phone support not include...
How do I open a support ticket?
Opening a support ticket is quick and easy: Go to unified.sableservers.com Log in to your account Click "Support" in the navigation Click "Open New Ticket" Fill out the ticket form: Department: Select the appropriate service type Subject: Brief description of issue Priority: Critical, High, Norma...
Do you offer Discord support?
Yes! Join our Discord community for real-time support: Join Discord: discord.gg/sableservers What's Available: Community Help: Get assistance from other Sable Servers customers Staff Support: Direct access to our support team during business hours Quick Questions: Fast answers for simple inquirie...
What information should I include in a ticket?
Providing detailed information helps us resolve issues faster: Always Include: Service Details: Which server/service is affected (hostname, IP, or service ID) Problem Description: What's wrong? What were you trying to do? When It Started: Exact time the issue began Steps to Reproduce: How can we ...
Technical Information
Where are your servers located?
All infrastructure is located in Canada: Primary Location: City: Montreal, Quebec Facility: Carrier-neutral Tier III datacenter Network: Multiple 10Gbps+ connections to major carriers Power: N+1 redundant power, diesel generators, UPS systems Network Connectivity: Direct peering with major Canadi...
What is your uptime SLA?
We guarantee 99.9% uptime for all services: What's Covered: Network connectivity Power and infrastructure Hypervisor and virtualization platform Hardware failures (automatic failover) What's NOT Covered: Scheduled maintenance (announced 7 days in advance) Customer-initiated changes (OS reinstalls...
Do you provide DDoS protection?
Yes! All services include DDoS protection at no extra cost: Protection Capabilities: Network Layer (L3/L4): UDP floods, SYN floods, ICMP floods, fragmentation attacks Application Layer (L7): HTTP floods, slowloris, SSL/TLS attacks Volumetric Attacks: Multi-gigabit bandwidth saturation attempts Pr...
What network speeds do you offer?
Network performance varies by service type: Virtual Servers (VPS): Standard Plans: 1 Gbps shared uplink, unlimited bandwidth Premium Plans: 10 Gbps shared uplink, unlimited bandwidth Dedicated Resources: Available with custom configurations Web Hosting: Shared 1 Gbps uplinks Unlimited bandwidth (...
Do you use NVMe storage?
Yes! All services use enterprise NVMe SSD storage: Storage Technology: NVMe SSDs: Latest generation enterprise drives RAID Configuration: RAID 10 for performance and redundancy Performance: Up to 7,000 MB/s read, 5,000 MB/s write speeds IOPS: Up to 1,000,000 IOPS for low-latency operations Why NV...
Can I get a dedicated IP address?
Yes! IP address availability depends on service type: Virtual Servers (VPS): Included: 1 dedicated IPv4 address IPv6: /64 subnet available free (not enabled by default - requires ticket to enable) Additional IPv4: Available for purchase via support ticket Web Hosting: Standard Plans: Shared IP ad...