No. We don't offer phone support for any service. Support is by ticket in the Unified Panel, so a person from our team in Nova Scotia can look into it with your account and service in front of them.
To get help: log in to the Unified Panel, go to Support → Tickets and click New Ticket.
Why tickets work well:
- A written record of the issue and the fix
- You can attach screenshots, logs and config files
- More than one team member can work on it
- You can track progress and history in the panel
If something is urgent, set the ticket priority to Critical. For general questions you can email hello@sableservers.com.