Phone support is available for specific service tiers:
Who Gets Phone Support:
- Fully Managed Customers: 24/7 emergency hotline
- Semi-Managed Customers: Business hours phone support
- Enterprise Customers: Dedicated phone line
Standard Customers (VPS, Hosting, Game Servers):
- Phone support not included
- Use tickets, email, or Discord for fastest response
- Upgrade to managed services for phone access
Why Tickets Work Better:
- Written record of issue and resolution
- Attach screenshots, logs, config files
- Multiple engineers can collaborate
- Track progress and history
For sales inquiries, you can always reach us at hello@sableservers.com or through our contact form.