Standard support is included with every service. We aim to give a first response to new tickets within 24 hours, during business hours. Higher-priority tickets are handled first.
Faster response: add a paid support plan (Support Plus or Support Business) to a VPS, game server or web hosting service at checkout. The checkout shows the first-response target for each plan. Managed plans include priority support.
Choosing a priority:
- Critical: service down, data loss or a security problem
- High: major features broken or badly slowed
- Medium: minor problems and general questions
- Low: cosmetic issues and requests
Choose the affected service under Related Service so we can apply its support plan. Response times are targets, not guarantees.