You can open a ticket any time in the Unified Panel. A person from our team in Nova Scotia answers.
Standard support (included with every service) is answered during business hours. We aim to give a first response within 24 hours.
Longer hours: the paid Support Plus and Support Business plans, added to a service at checkout, extend support hours and speed up first response. The checkout shows the hours for each plan.
Quoted managed IT: hours and response times are set in your signed quote.
Outages and maintenance: check our status page. We post planned maintenance there in advance and email affected customers.
Our Discord community is open any time, but it is not an official support channel.