Support availability varies by channel and service level:
Ticket & Email Support:
- 24/7/365: Tickets can be submitted anytime
- Response Times: Based on priority level and service tier
- Overnight: Critical tickets handled by on-call engineers
Discord Community:
- Staff Presence: Monday-Friday, 9:00 AM - 5:00 PM AST
- Community: Active 24/7 with helpful members
Phone Support (Managed Services):
- Semi-Managed: Monday-Friday, 9:00 AM - 9:00 PM AST
- Fully Managed: 24/7/365 emergency hotline
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM Atlantic Standard Time (AST / GMT-4)