We offer multiple support channels:
Support Tickets (Recommended):
- Log in to unified.sableservers.com
- Click "Support" → "Open New Ticket"
- Best for technical issues requiring investigation
Live Chat:
- Available right inside the Unified Panel
- Chat with our team in real time during business hours
- Complex issues can be converted to a ticket with the full chat history attached
Knowledge Base & Status Page:
- Browse self-serve guides in the panel's knowledge base
- Check status.sableservers.com for real-time service status and maintenance announcements
Email Support:
- Send email to hello@sableservers.com
- Automatically creates a support ticket
- Good for general inquiries
Discord Community:
- Join our Discord server
- Quick answers from community and staff
- Real-time chat support during business hours
Phone (Enterprise Only):
- Available for fully managed and enterprise customers
- 24/7 emergency hotline for critical issues