How do I open a support ticket?

Updated Oct 6, 2026

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Opening a support ticket takes a minute:

Log in to the Unified Panel
Click Support → Tickets
Click New Ticket
Fill out the form:
- Department: the team that fits, such as Technical Support or Billing
- Priority: Low, Medium, High or Critical
- Related Service: the service the ticket is about (optional, but it helps)
- Subject: a short description of the issue
- Message: the details (see "What information should I include in a ticket?")
Attach any screenshots, logs or files
Click Submit Ticket

You'll get a confirmation email, and you can follow the ticket and reply under Support → Tickets.

Open a ticket any time. Standard support is answered during business hours, with a first response target of 24 hours. Paid support plans extend the hours.

Name the affected service, describe what's wrong and when it started, list steps to reproduce and what you've tried, and attach screenshots or logs. Never include passwords.

Discord is a community where other users may help, not an official support channel. For help with your account or services, open a ticket in the Unified Panel.