How do I request support for managed servers?

Updated Oct 6, 2026

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Managed services customers use the same ticket system as everyone else, and managed plans include priority support.

Log in to the Unified Panel
Go to Support → Tickets and click New Ticket
Choose the Technical Support department
Pick a Priority: Low, Medium, High or Critical
Under Related Service, choose the managed server
Add a subject and describe what you need, then attach any screenshots or logs
Click Submit Ticket

Choosing the related service lets us see it is managed and apply your plan. A person from our team in Nova Scotia answers. We don't offer phone support.

Semi-Managed looks after the server: patches, monitoring, hardening and backups. Fully Managed adds OS and application management, security audits and a dedicated account manager.

Standard support aims to answer new tickets within 24 hours. Paid support plans added at checkout give faster first response. Quoted managed IT follows your signed quote.

Semi-Managed (CA$99/month per server) and Fully Managed (CA$299/month per server) add patching, monitoring, security hardening and backup management to a server you host with us.