Managed services customers have priority support access:
Method 1: Support Portal (Preferred)
- Log in to unified.sableservers.com
- Click "Support" → "Open New Ticket"
- Select "Managed Services" department
- Describe your request or issue
- Set priority level (Critical, High, Normal)
Method 2: Email
- Email: hello@sableservers.com
- Include "Managed Services" in subject line
- Tickets created automatically
Method 3: Phone (Fully Managed Only)
- Emergency hotline provided to fully managed customers
- 24/7 on-call engineer access
- For critical production issues only