Yes! We can create custom SLAs for enterprise customers:
Custom SLA Options:
- Uptime Guarantees: 99.95%, 99.99%, or custom targets
- Response Times: Faster than standard SLAs (5-minute critical response available)
- Resolution Times: Guaranteed fix times with penalties for misses
- Maintenance Windows: Scheduled maintenance during your preferred times
- Dedicated Resources: Reserved engineer time, dedicated account manager
- Performance Targets: Guaranteed resource availability and performance levels
Industries We Serve:
- Healthcare (HIPAA compliance available)
- Finance (PCI-DSS, SOX compliance)
- E-commerce (high availability requirements)
- SaaS providers (multi-tenant infrastructure)
- Gaming (low-latency, high-performance)
Contact our sales team to discuss your specific SLA requirements and get a custom proposal.