We don't offer uptime guarantees or custom uptime percentages. Section 8 of our Terms of Service explains how we handle maintenance and outages instead.
What we do offer:
- Paid support plans: add Support Plus or Support Business to a VPS, game server or web hosting service at checkout for faster first response and longer support hours.
- Managed plans: Semi-Managed and Fully Managed include priority support.
- Quoted business services: managed IT, networks and on-site work, website design and custom applications are done under a signed quote. The quote sets the scope, price, schedule and response times.
We don't hold third-party compliance certifications such as ISO 27001, SOC 2 or PCI-DSS. If you need specific terms, open a ticket in the Sales department and we'll tell you what we can put in a quote.