What happens if my payment fails?

If an automatic payment fails:

1. You'll receive an email notification within 1 hour.
2. We try the card again twice, about 12 hours apart. Declines that can't succeed, such as an expired or reported card, are not retried, so update your card and pay the invoice.
3. If the invoice is still unpaid 3 days after its due date, the service is suspended.
4. Suspended services are reactivated as soon as you pay the outstanding invoice.
5. If the invoice is still unpaid 7 days after suspension, the service is terminated and its data may be deleted. Invoices due before November 6, 2026 stay on 14 days after suspension. See the Terms of Service.

To avoid service interruption: keep your payment method up to date and make sure there are enough funds before the due date. You can pay invoices manually at any time in the Unified Panel.